customer success
Adirondack Health boosts efficiency and reduces denials with seamless integration.
A nonprofit regional health system with multiple legacy EHRs and limited integration, with 900 employees and 25 specialties. Duplicate charges slip into the PM system, and HCC coding happens after the fact—needing a full-time employee just to keep up. It was time to scale disparate EHR systems and clean up excess charges without adding more work to an already stressed team.
RESULTS
Proof in practice.
- 46% Charge corrections automated
- 1 FTE freed for higher-value work
- 25 specialties covered
"In my 13 years here, I've seen countless system integrations and onboarding processes. I've never experienced a rollout as smooth or as successful as this one. The Aptarro team was incredibly responsive, consistently patient, and delivered on every promise they made. I truly can’t say enough about the support we received. It's the best customer service I’ve ever encountered—whatever you’re doing in that area, you should be marketing it!"
Adirondack Health faced two major operational hurdles. First, their clinics were using disparate legacy EHR systems with cumbersome interfaces and limited integration capabilities. This disconnect between systems often resulted in coders inadvertently sending duplicate charges into the PM system. Cleaning up those excess charges had to be done manually, creating a time-consuming and error-prone process for their billing team.
RCx brought efficiency and automation to Adirondack Health’s revenue cycle. Now, Adirondack automatically prevents duplicate charges from migrating into the EHR, eliminating the need for manual cleanup and saving the billing team countless hours every month.
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