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US Eye Streamlines Post-Acquisition Training and Automates 67% of Charges
 

Picture this…you’re a multi-specialty eye care practice with a focus on providing an unparalleled patient experience. As a physician-led entity, you're looking to partner with practices who have similar goals of delivering exceptional patient outcomes. When partnering with a new practice, you aim to streamline workflows and improve overall services.

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The results

TOUCH
Charge lag dropped from 2.56 to 1.5 days
Charge lag dropped from 2.56 to 1.5 days

Charge lag dropped from 2.56 to 1.5 days

TOUCH
Denials fell 11% in one year
Denials fell 11% in one year

Denials fell 11% in one year

TOUCH
94% of charges impacted by rules with 67% fixed automatically
94% of charges impacted by rules with 67% fixed automatically

94% of charges impacted by rules with 67% fixed automatically

The results

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Reduced/Reallocated

 

10+ FTEs
 
accuracy
 

Reduced Time

 

from date of service to claim submission by two days
optimization
 

Decreased

 

clearinghouse and payer rejections by 3%
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Improved

 

claim resolution rate by 25%
 
 
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The challenge

Manual workflows slowed operations and made training difficult. The team needed to cut 7 FTEs, reduce denials, and standardize processes post-acquisition. 

The solution

Aptarro automated charge posting and centralized billing knowledge while eliminating onboarding bottlenecks.

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Proof

Real, satisfied customers

“I have over 30 years’ experience in healthcare with approximately 25 of those being in a revenue cycle role. During this time, I’ve worked for large and small companies, having had the opportunity to take part in a variety of improvement projects. Our team at US Eye agrees that the RevCycle Engine implementation was easily the best we’ve ever experienced. We are thankful for our ongoing partnership.”

VP of Revenue Cycle

The benefits

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The group was able to reduce two full-time positions and reallocate another two full-time positions on their Charge Entry Team. They reduced 11 hours per day of manual charge entry; and automated charge cloning, missing charge reconciliation, and practice transfer. On their AR Team, they were able to reduce four and a half full-time positions and reduce denial tasks by 22%. Finally, on their Coding Team, they were able to reduce two fulltime positions and reduce coding denial tasks by 75%. In all, they were able to reduce or reallocate over ten full-time positions.

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In addition to remedying their staffing challenges, these changes positively increased staff morale and allowed for more professional growth among their existing staff. The simplified processes also eased staffing changeovers and reduced the administrative burden on IT.

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The time from date of service to claim submission was reduced by two days. Their clearinghouse and payer rejections decreased by 3%, backend rejections went from 40% of total rejections down to 15%, and their claim resolution rate three months after implementation was up by 25% of the available opportunity.

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